FAQ's

Frequently Asked Questions (FAQ)

Orders & Tracking

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number and tracking link. You can use this information to monitor your package and stay updated on its delivery status.

Can I change or cancel my order?

We begin processing orders as quickly as possible to ensure fast delivery. If you need to make changes or cancel your order, please contact us at help@ekkastore.com within 1 hour of placing it.

Once an order has entered the processing or shipping stage, we may no longer be able to modify or cancel it.

Products & Jewelry Care

What materials are your jewelry made from?

Our jewelry is carefully selected for its quality, style, and durability. Each product page includes detailed information about the materials, finishes, and plating used.

To help keep your jewelry looking its best, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals. When not in use, store your jewelry in a clean, dry place.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 2–3 business days.

After your order has been shipped, delivery usually takes 5–10 business days, depending on your location and the shipping carrier.

You'll receive tracking information as soon as your order is dispatched.

What should I do if my tracking shows "Delivered" but I haven't received my package?

Please check around your property, with family members, neighbors, or your building's reception area first.

If you're still unable to locate your package, please contact us within 48 hours of the delivery confirmation. We'll work with the shipping carrier to investigate the issue and assist you as quickly as possible.